Page 338 - AI Computer 10

Let us try some of the chatbots given here and see how they work.

Now, think and answer the following questions:
u Which chatbot did you try? Write the name of any one chatbot. __________________

u What is the purpose of the chatbot that you have tried? __________________
u Did the chat feel like you are talking to a human or a machine? __________________
Once you interact with some of the above chatbots, you would feel that some chatbots are traditional, i.e. text
based, whereas some chatbots are AI powered. A substantial difference exists between these two types of
chatbots.

Different Types of Chatbots

Some chatbots follow some predefined rules to hold the conversation between the user the machine, while and
others are made smart that can handle patterns and common human behaviours. Let us study about two types
of chatbots.

Script-bots

Script-bots are simple chatbots with limited functionalities. They are created for a specific task and follow a
predetermined route to get the work done. Since they works around a script, it is easy to make and needs either
no or very less programming skills.
These types of chatbots are used for straightforward interactions such as making life easy at home, e.g. switch
off light based on commands, order food online, etc. Some of the companies use them as customer care services
for providing interactive Frequently Asked questions (FAQ) services to the customer. If these chatbots are unable
to handle certain queries, they connect a company’s customer care employee directly with the customer.
Smart-bots

Smart-bots are flexible, powerful, AI based models that have wider functionalities and support machine learning
algorithms that make them learn from the experience. They simulate human-like interactions with the users.
These chatbots require a lot of programming and work with bigger databases and other resources to help the
model understand the context of interactions.

204
204